Data Processing

The agreement regarding the processing of personal data constitutes a legally binding contract between
Radu Cousins S.R.L., a legal entity registered with the Trade Registry Office attached to the Brașov Tribunal (hereinafter referred to as “the intermediary company”) and
you, as an authorized individual or legal entity (hereinafter referred to as “the client company”, “the entrepreneur”, or “the provider”).

We recommend that you carefully read the entire policy describing how and why your information/data is processed.
If you do not agree with the distribution of your data to end clients or to the intermediary company, please do not use the “Fidelbot” service package.
The intermediary company reserves the right to modify the privacy policy but is obliged to notify the client company regarding any updates.
When using the “Fidelbot” package, the following data may be collected:

Brand name, logo, and description

This information is displayed to end clients who have agreed to be contacted later or periodically. The brand represents the image of the client company and serves as an identifier on social media platforms.

Phone number

For automation services through WhatsApp Business, it is necessary to display a phone number on the entrepreneur’s profile. At the client company’s request, certain automated messages sent via WhatsApp, Instagram, or TikTok may include this phone number. This enables direct communication with the provider.

Email address

At the client company’s request, the email address may also be included in automated messages sent to the end client. Direct communication with the provider, either by phone or email, becomes mandatory when automated responses do not satisfy the end client’s needs.

Business location

If the client company wishes to communicate the location of its place of business to the end client, this information will be included in the WhatsApp Business profile and in automated messages across the desired communication channels.

Products and/or services

The connection between the client company and the end client is our top priority. All information describing the products or services — such as name, price, and others — will be presented in automated messages and in the catalog on the WhatsApp Business profile.

The company can be contacted via:

Email:

contact@fidelbro.com

Deletion of personal data

This can be requested at any time, with the understanding that such an action results in the termination of the contract with the intermediary company:

I wish to delete my confidential data